Testimonials From Family and Residents
In Their Own Words
At the heart of what we do is a commitment to making residents and their families feel happy and cared for at. Whether it's for short-term rehabilitation or skilled nursing care, we offer personalized amenities and services to meet each resident's specific needs. Hear directly from residents and their families as they share their experiences of life here :
Our Values and Mission Are Authentically Fulfilled
“D'Youville is a wonderful facility. My father was part of their rehab community twice and both times, he received exceptional care. The staff is very attentive and compassionate. The specialty staff (OT/PT) are very thorough and show extreme patience with the patient's progress and ability. The nursing staff were open to communication with my family and were always welcoming of any questions we had. The food was great and they were able to meet any dietary restrictions or accommodations needed. My family and I were so pleased with the care my father received.”
-Stephanie K.
A Home for Healing, a Heart for Service
“From the very beginning, the team at D’Youville demonstrated incredible communication and support, walking with us through every step of the process. Our parent needing Memory Care moved in September 2024, and the other joined in Assisted Living in January 2025. The attention and care they’ve each received—tailored to their individual needs—has been nothing short of outstanding. The staff at D’Youville is proactive, compassionate, and dedicated. They’ve gone above and beyond to suggest supportive services like physical therapy and other resources to help each parent thrive. As their children, my sister and I, feel an immense sense of relief and peace of mind knowing that our parents are not only safe but also truly cared for. We’re incredibly grateful to the team at D’Youville for their professionalism, empathy, and commitment to excellence.”
-Renee C.
Exceptional Care, Joyful Staff
“The Saab Residence has been home to my mother Carol and her husband Ron for 3 years. They are now both moving to long term care. I would like to express my utmost gratitude for the excellent, compassionate, and professional care, they received while living there. The Saab has lovely apartments, and is a beautiful building. Very well maintained. I would like to highly recommend this assisted living to anyone considering moving to one.”
-Rhonda S.
Trusted Care You Can Count On
“Very happy with our decision to move Mom into the Saab Residence. It's a really lovely, community-driven residence. The facilities are very well kept, fresh and clean, and run by the kindest of people. Mom is comfortable, safe, and loves her cozy apartment. It's also great that there are a wide variety of activities to keep her engaged. And the size of the residence is just perfect.”
-Kerry S.
Home of Comfort and Compassion
“The care and compassion that is offered at D'Youville is unsurpassed. My experience with the employees and care team was always a pleasure and a great experience. Thank you to everyone who was part of the journey!”
-Lianne D.
Healing with Heart, Every Step of the Way
“I had a new appreciation for the truly “compassionate nursing care” that my family member received for more than 3 years at D’Youville. The facility was always clean and the staff was welcoming and friendly. When we had in-house visits, we could walk around inside the building or sit in the chapel for spiritual renewal. We enjoyed going outside to sit in the courtyard and to the front grounds to sit at the benches or tables near the fountain. We took many walks on the paved path around the pond and enjoyed seeing many species of birds and families of ducks.
Communication with family was beyond expectations, especially during the Covid lockdown period. Families were provided information regarding the facility, staffing, upcoming events, and, of course, their family members.
The nurse manager, nurses, certified nursing assistants, therapists, chaplain, social worker, recreational staff and the director gave great care to and showed my mother in law such true heartfelt care for more than 3 years.
We can't thank everyone enough for helping us all transition my mother in law from her home to rehab to long term care and also helping to guide the family members through the adjustments."
-Susan C.F.